As I mentioned in Part 1, I used a scenario to describe what needs to be developed.  The scenario includes personas Katie (a sales representative) and Jay (her supervisor).

Description:

Jay wants to see sales totals for his sales force for any time period he might specify.  For instance, Jay might want to run a report for sales for the week of 1 January to 7 January 2002.  He also wants to be able to see the total for each sales rep.